Job Title:          Service Technician
Class:                Regular, Full-Time
FLSA Status:    Non-Exempt
Reports To:      Director of Service & Training
Location:          Ft. Wayne, Indiana

General Description: 

The Service Technician will service and repair integrated audio, video, and lighting systems in commercial venues, houses of worship, governmental buildings and businesses throughout the country while working as a productive team member to meet scheduled deadlines.  Frequent overnight and multi-day travel, working over 40 hours in a work week, and providing phone service support to clients is required.

Essential Job Duties:   

• Analyze and troubleshoot issues associated with AVL systems in the commercial arena – emphasis on house of worship, corporate, education and government environments
• Think and work independently
• Pull and terminate wire and cables, use proper, safe installation techniques of all AVL equipment
• Understand and adhere to AVL best practices
• Plan, organize and implement job duties to successfully complete service calls by a specific deadline
• Communicate any unusual issues or problems to the Lead Service Tech or Director
• Exhibit a high level of professionalism, knowledge and courtesy when working with clients
• Operate a wide variety of test equipment including, but not limited to:

• Multimeters/Voltmeters
• Signal/Tone Generators
• Network Testers
• Audio/Video/Lighting System Analyzers

• Operate and troubleshoot on a wide variety of AV technology and equipment, like:

• Projection systems / display devices
• Crestron / AMX control systems
• Switching / routing / interfacing technology
• Video-conferencing & Audio-conferencing technologies
  

• Optimize AVL systems for peak performance
• Provide training to customers on AVL system functionality and operation
• Read and understand architectural, electrical, structural & AVL systems drawings
• Continually increase job knowledge and stay current with new developments and trends in the AVL industry
• Assist coworkers when called upon
• Responsible for keeping track of personal timecard which includes clocking in and out of the correct job assignment and verifying timesheet prior to payroll processing
• Must have a valid driver’s license and a clean driving record and ability to pass background checks and drug tests for project security clearance at all time
• Drive our commercial vehicles which requires a DOT medical certificate
• Other duties of a similar nature and level may also be assigned
  

Required Knowledge, Skills and Abilities:

• CTS is encouraged, CTS-I, NSCA or ESPA equivalent is desired.
• Basic to intermediate knowledge of low voltage electronics
• Experience with various techniques used in pulling and terminating wire and cable
• Ability to work independently but also cooperatively and effectively within a team
•  Ability to work day, evening or weekend shifts
• Ability to effectively prioritize, execute tasks and meet deadlines in a high-pressure environment
• Considerable analytical and problem-solving/troubleshooting skills
• Considerable knowledge of Microsoft– Excel, Word, Power Point, Outlook
• The ability to travel by vehicle or airplane for out of town service calls
• Considerable PC and Network knowledge
• DOT medical certificate
• The ability to read and interpret blueprints, AVL drawings, and general business documents
• Must present a professional appearance and handle clients with courtesy and respect

Education and Experience

A high school diploma and (2) two years of experience in audio, video and lighting installation/service, or any equivalent combination of education, experience and training required to successfully perform the essential job duties of this position. CTS certification is preferred and strongly encouraged.

Physical Demands and Work Environment:

Employee is regularly required to stand, walk, bend, stoop, use hands and fingers, reach and push with hands and arms.  The employee is frequently required to sit, climb and balance.  Work requires ability to perform job duties on scaffolding, ladders and at various heights as well as extensive overhead motion required to install equipment. Work requires the ability to lift up to fifty pounds daily and, while most work is performed inside, occasional outside activities may occur for moderate periods of time in a seasonal temperature-fluctuating environment.

The job description does not list all the duties of this position; other duties of a similar nature and level may be assigned.  The management of All Pro reserves the right to revise this document at any time.  This job description is not a contract for employment.  Requirements may be modified to reasonably accommodate individuals with a disability.

Job Title: Technical Design Engineer
Class: Regular, Full-Time
FLSA Status: Exempt
Reports to: Operations Group

General Description:

The Technical Design Engineer is responsible for the final design configuration, confirmation of and detailed layout of audio, video and lighting systems and the production of detailed documentation to enable the successful production and installation of AVL solutions. The Technical Design Engineer will provide technical input, suggest technical alternatives and finalize equipment cost based on current pricing and discounts available. The Technical Design Engineer works closely with the Salesperson, Design Engineer, Drafting and Project Manager to ensure delivery of complete and accurate construction documents to the installation and commissioning teams. This will include coordination and assistance for any technical related questions with all project team resources during implementation to ensure projects achieve time, scope, budget, quality and customer satisfaction requirements. The Technical Design Engineer must maintain a comprehensive knowledge of AVL systems to ensure the technical solution and design specifications meet customer requirements. This position may require occasional out of town travel.

Essential Job Duties:

• Understand technical requirements to ensure knowledge of complete project scope, including final design meeting budgetary and equipment expectations for the project
• Effectively communicate with customer at on-site post contract meetings to ensure final design meets expectations
• Provide technical oversight of a project from award through installation and completion
• Review hour estimation for work based on needs analysis, scope of work and project requirements
• Identify and address technical or logistical impediments to delivering scope of work
• Identify special requirements for project, including but not limited to test equipment, specialized tools, rigging support and any spaces needing lift access
• Provide engineering support to project installation team when needed
• Provide technical oversight on commissioning of systems both in-house and on-site
• Responsible for assisting the Project Manager in monitoring project budget
• Approve equipment based on final design for Project Manager to complete equipment orders
• Support Project Manger in project hand-off to the installation team when needed
• Determine final project details to include
• Proper and complete contract verbiage for Technical Scope of Work
• Verify pricing reflects available manufacturer and/or distributor discounts that was estimated during pre-sales design process
• Structural rigging details
• Assist Project Manager in verifying all wire pathways are of adequate size and locations are correct based off Technical Scope of Work requirements
• Creation of Network IP schema table
• Finalized bill of materials for accurate purchasing including all misc. cost broken out as needed
• Technical Scope of Work to include: System description, statement of functionality and Control Scope of Work
• Project exclusions and assumptions
• Participate in periodic site visits and walk-thru as required
• Assist with training the customer on the use of the system if needed
• Responsible for ongoing training and continuing education to keep current with A/V/L equipment, technical information and design trends
• Other duties of as similar nature and level may be assigned

Required Knowledge, Skills and Abilities:

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner via email, text, chat or phone
• Proven business writing skills
• Excellent customer service skills, and the ability to work effectively with diverse groups
• Ability to diagnose complex system problems
• Advanced computer skills as required for the design, configuration, and operation of A/V/L equipment
• Ability to work and think independently with the sense of urgency to meet project deadlines
• CTS and CTS-D certifications are desirable
• Knowledge of all types of professional audio, video, lighting equipment, controls and gear
• Strong written and oral communication skills
• Ability to prioritize and manage multiple tasks and requests
• Ability to plan, organize and implement to ensure projects are completed by a specific date
• Proficient with EASE software for audio modeling
• Basic skill level with Sketchup 3D Modeling Software
• Proficient skill level in AutoCAD LT

Physical demands and work environment:

Employee is regularly required to stand, sit, walk, bend, stoop, climb, use hands and fingers, reach, lift and push with hands and arms. Employee is frequently required to type, talk, see and hear. Specific vision abilities required by the job include close vision, distance vision, depth vision and the ability to adjust focus. Employee is exposed to weather conditions prevalent at the time.

This job description does not list all the duties of this position; other duties of a similar nature and level may be assigned. The management of All Pro reserves the right to revise this document at any time. This job description is not a contract for employment. Requirements may be modified to reasonably accommodate individuals with disabilities.

Job Title:         Purchasing Coordinator  

Class:               Full-Time
FLSA:                Non-Exempt
Reports To:     Purchasing Manager
   
General Description: 

The Purchasing Coordinator will be primarily responsible for the execution of Drop Ship purchase orders; in addition, the Purchasing Coordinator will be responsible for the daily interaction with the purchase order system in support of procurement best practices and policies. This will include managing the vendor database within the ERP system, item number generation, pricing updates, and execution of purchase orders. The Purchasing Coordinator will be an important liaison between the Sales & Service team and vendors; and will work closely with the Purchasing Manager, Distribution Manager, Accounts Payable and Sales staff to support business goals, processes and expectations.

Essential Job Duties:

• Complete Drop Ship, allocation and stocking purchase orders
• Manage and update Drop Ship sales order posting
• Assist with reconciling invoices and receiving transaction discrepancies
• Request and convert RFQ’s into purchase orders as needed
• Provide non-inventory purchasing support
• Manage PO status updates with confirmation, tracking, backorders and delays
• Work with sales staff and vendors to help expedite orders
• Assist Purchasing Manager with item and pricing updates
• Contact vendors for current price lists and add them to the Pricing Drive
• Enter new parts in system as requested
• Edit purchase orders when necessary
• Assist Receiving Department with RMA’s and incorrect deliveries
•  Answer incoming phone calls from vendors
• Assist with handling disputes pertaining to purchase orders
• Perform other duties of a similar level and nature as assigned.

Required Knowledge, Skills and Abilities:

• Experience working with an ERP or purchase order solution
• Ability to take direction and work with minimal supervision
• Detail oriented and process driven
• Strong communication skills and a commitment to customer service
• Responsive and flexible with the ebbs and flows of the business
• Strong analytical and problem solving abilities

Education and Experience: 

The Purchasing Coordinator shall possess a high school diploma or equivalency and 2 years purchasing experience; or any equivalent combination of education and experience needed to successfully perform the essential duties of this position.

Physical demands and work environment

Employee is regularly required to stand, sit, walk, bend, stoop, use hands and fingers, reach and push with hands and arms. The employee is frequently required to type, talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth vision and the ability to adjust focus.
This job description does not list all the duties of this position; others duties of a similar nature and level may be assigned. The management of All Pro Sound reserves the right to revise this document at any time. This job description is not a contract for employment.  Requirements may be modified to reasonably accommodate qualified individuals with disabilities.

Job Title:  Project Superintendent

Class:  Full-Time

FLSA Status:  Non-Exempt

Reports to:  Installation Manager

 

General Description:  The Project Superintendent will supervise and direct the work of a team of technicians and/or subcontractors during the installation of contracted audio, video, and lighting integrated systems. It is the job of the Project Superintendent to ensure established project design, scope, and deadlines are met.  Extensive travel is required.

Essential Job Duties:  

• Supervise and direct the work of technicians to ensure proper scope of work
• Coordinate with general and electrical contractors, and other trades concerning project status
• Read and decipher blueprints and schematics
• Provide daily progress reports concerning jobsite installation progress
• Use basic hand and power tools properly and safely
• Ensure technicians adhere to all safety rules, procedures, and use of proper PPE gear
• Evaluate, troubleshoot and resolve problems as they arise
• Quickly process information, prioritize job tasks and meet deadlines
• Pull wire and cable, solder and terminate wires and cables
• Work cooperatively and effectively within the team
• Report on-site risks and any other issues that need immediate attention to the Project Manager to ensure efficient, timely resolution in compliance with project time-line and budget parameters
• Ensure the accuracy of your timecard which includes clocking in and out of the correct job assignment
• Drive company vehicles which requires a DOT commercial driver's medical certificate
• Maintain a clean driving record and the ability to pass background checks and drug tests for project security clearance at all times as requested by customers and clients
• Reconcile purchases made with company credit card in a timely manner
• Must be able to travel to job sites throughout the country
• Perform work from elevated heights and lift heavy equipment
• Other duties of a similar nature and level may also be assigned

 

Required Knowledge, Skills and Abilities:

•  ESPA and/or CTS certification is required or be attained within 6 months of employment
• Strong verbal and written communication skills
• Possess OSHA 10 Construction Safety certification (OSHA 30 preferred)
• The ability to work effectively as a team lead, direct and supervise the work of others
• The ability to troubleshoot and resolve issues related to the installation of A/V/L systems
• Considerable knowledge of low voltage electronicsand basic construction skills 
• DOT commercial driver's medical certificate

 

Education and Experience:

A high school diploma or equivalence; and two years of experience in commercial installation of audio, video and lighting integrated systems.

Physical demands and work environment:

Employee is regularly required to stand, walk, bend, stoop, use hands and fingers, reach and push with hands and arms. The employee is frequently required to sit, climb and balance.  Work requires ability to perform job duties on scaffolding, ladders and at various heights as well as extensive overhead motion required to install equipment. Work requires ability to lift fifty pounds on a daily basis and be exposed to warm and cold environments.  Clean driving record, background check, and drug testing required.

The job description does not list all the duties of this position; others duties of a similar nature and level may be assigned.  The management of All Pro Sound reserves the right to revise this document at any time. This job description is not a contract for employment.  Requirements may be modified to reasonably accommodate individuals with a disability.

Job Title:         Sales Representative
Class:               Full-Time
FLSA Status:  Exempt   
Reports To:     VP of Sales


General Description:

The Sales Representative is responsible for prospecting, estimating, presenting solutions and selling integrated audio, video and lighting systems to small businesses within an assigned regional territory.  The qualified candidate must also attain required sales revenue goals while maintaining professional relationships with our customers. This is an outside sales position, travel is required.

Essential Job Duties:

• Responsible for prospect identification, cultivating and closing new business within the assigned vertical business segment
• Maintain positive interaction with current customers to ensure long-term relationships
• Achieve agreed upon sales targets within established timeframe
• Effectively track sales, prospecting activities, and create timely status reports
• Coordinate sales effort with team members and other departments
• Write and submit professional proposals
• Promote All Pro’s products and services in a professional manner
• Timely and accurate submittal of sales orders and job notes for appropriate order processing and use by our technical staff
• Prepare and deliver professional sales presentations to clients
• Stay abreast of new developments, trends and changes in the AVL industry
• Expedite the resolution of customer issues to ensure maximum  satisfaction

Required Knowledge, Skills and Abilities:

• Quantifiable track record of sales performance effectiveness
• Excellent history of effective negotiating skills, customer service, and oral and written  communications
• Must be a self-starter who is highly motivated and requires little supervision
• Time management and organizational skills are critical
• A proven ability to prepare and present effective sales presentations
• Proficient in the use of computers and MS Office
• Must be able to effectively interpret general business documentation
• The ability to travel by airplane and automobile
• Possess and maintain a valid driver’s license

Education and Experience:

The Sales Representative shall possess a four-year degree from an accredited university and an equivalent combination of education and experience in the field of Audio, Video and Lighting equipment.  An effective candidate should possess knowledge of customer relations, communications and project management.  AVIXA CTS or CTS-D is preferred but not required.

This job description does not list all the duties of this position; other duties of a similar nature and level may be assigned. The management of All Pro reserves the right to revise this document at any time. This job description is not a contract for employment.  Requirements may be modified to reasonably accommodate individuals with disabilities.

Job Title: Project Manager                                          
Class:  Full-Time
FLSA Status: Exempt
Reports To: Senior Project Manager

General Description:

The Project Manager is responsible for managing multiple projects starting with the project kickoff meeting and ending with a successful certification of completion document.  All Pro Integrated System’s expectations of the Project Manager are for all projects to be professionally installed, on time, and within the established budget. The Project Manager will coordinate all resources required for each project including both personnel and material to enable a satisfactory completion of each project.  Additionally, the Project Manager will take a leadership role in setting standards and best practices and initiating tracking and reporting mechanisms for projects and programs. It is expected that this position will require a considerable amount of travel.

Essential Job Duties:

• Responsible for supervision of all personnel and activities on project sites
• Obtain and read all contract documents including, but not limited to, bid drawings & specifications, contracts, subcontractor scopes of work, and construction schedules
• Acquire a thorough understanding of project requirements and objectives including, but not limited to, contractual, financial, technical, schedule, construction coordination, materials, personnel, and scope of work
• Coordinate all in house activities associated with project execution including, but not limited to, submittals, engineering, fabrication and installation, programming, commissioning, testing and troubleshooting
• Facilitate internal project kick-off meeting that includes the appropriate All Pro personnel
• Create and manage the project schedule
• Function as the focal point for internal and external project communication and documentation including, but not limited to, requests for information (RFI), change order documents, site readiness letters, delay or compression notification, safety reporting, material hand off inventory, punch lists, close out documents.
• Provide weekly updates of job progress, percentage of completion, and project end dates
• Responsible for ordering of all project equipment, hardware, and aerial lift rentals
• Coordinate with Director of Installation to schedule personnel for installation
• Monitor and manage the costing of each project and communicate any issues that impact profitability
• Solicit quotes from qualified subcontractors as required
• Proactively manage the change order process
• Coordinate and/or provide training to the client
• Review project drawings and schematics for accuracy
• Coordinate all special assemblies, rigging and hardware required for project
• Must always maintain a clean driving record and possess the ability to pass background checks and drug screenings for project security clearance as required

Required Knowledge, Skills and Abilities:

• Excellent written and verbal communication skills
• Must be responsible, self-motivated, self-starter, personable and well-organized
• Superior customer service skills to deal with both internal and external customers
• Ability to prepare and make effective presentations
• Ability to manage multiple tasks simultaneously
• Strong interpersonal skills; ability to work with diverse groups, and manage staff members effectively
• Proficient in the use of personal computers including such programs as MS Word, Excel, and Outlook.
• Will possess or acquire a fundamental understanding of AV system functionality and installation process and techniques.
• Ability to generate timely, concise, and effective business correspondence.
• Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date
• Must be able to effectively handle stressful situations
• Must be able to read and effectively interpret general business documentation
• Advanced ability to read and decipher blueprints and schematics
• Valid and current driver’s license

Education and Experience:

The Project Manager shall possess a Bachelor’s Degree and 5 years industry experience and 3 years of supervisory experience; or any equivalent combination of education and experience needed to successfully perform the essential duties of this position.  CTS or CTS-I and PMP are preferred.

Physical demands and work environment:

Employee is regularly required to stand, walk, bend, stoop, use hands and fingers, reach and push with hands and arms. The employee is frequently required to sit, climb and balance.  Work requires ability to perform job duties on scaffolding, ladders and at various heights as well as extensive overhead motion required in order to install equipment. Work requires ability to lift fifty pounds on a daily basis and be exposed to warm and cold environment.  
This job description does not list all the duties of this position; other duties of a similar nature and level may be assigned. The management of All Pro reserves the right to revise this document at any time. This job description is not a contract for employment.  All requirements may be modified to reasonably accommodate individuals with disabilities.

Job Title:        Installation Technician
Class:              Regular, Full-Time
FLSA Status:  Non-Exempt
Reports to:    Prefabrication and Installation Technician Manager

General Description: 

The Installation Technician will install audio, video, and lighting integrated systems in commercial venues, houses of worship, governmental buildings and businesses throughout the country while working as a productive team member to meet established project design and deadlines. Extensive overnight travel is required. Working over 40 hours in a work week may also be required.

Essential Job Duties:   
 

• Ability to follow directions given by the Lead Technician or Project Manager to ensure proper scope of work
• Proficient in the ability to read and decipher blueprints and schematics
• Ability to use basic hand and power tools
• Considerable skill in soldering techniques
• Strong trouble shooting and problem-solving skills
• Ability to quickly process information, prioritize job tasks and meet deadlines
• Experience with various techniques used in pulling wire and cable
• Ability to work cooperatively and effectively within a team
• Responsible for reporting on-site risks and issues to the Lead Technician to ensure efficient resolution and comply with project time-line and budget
• Responsible for keeping track of personal timecard which includes clocking in and out of the correct job assignment
• Drive our commercial vehicles which requires a DOT commercial driver's medical certificate.
• Must have a valid driver’s license and a clean driving record and ability to pass background checks and drug tests for project security clearance at all times as requested by customers and clients
• Must be able to travel to job sites throughout the country
• The ability to work from elevated heights and lift heavy equipment
• Other duties of a similar nature and level may also be assigned

Required Knowledge, Skills and Abilities:

• Experience in audio, video, and lighting installation is helpful
• ESPA and/or CTS certification is desirable
• Strong verbal and written communication skills
• The ability to work effectively within a team
• DOT commercial driver's medical certificate
• Basic low voltage electronic knowledge
• Basic building construction knowledge will be helpful

Physical demands and work environment:

Employee is regularly required to stand, walk, bend, stoop, use hands and fingers, reach and push with hands and arms. The employee is frequently required to sit, climb and balance.  Work requires ability to perform job duties on scaffolding, ladders and at various heights as well as extensive overhead motion required in order to install equipment. Work requires ability to lift fifty pounds on a daily basis and be exposed to warm and cold environments.  

This job description does not list all the duties of this position; other duties of a similar nature and level may be assigned.  The management of All Pro reserves the right to revise this document at any time.  This job description is not a contract for employment.  Requirements may be modified to reasonably accommodate individuals with a disability.